Effective Date: [20/5/25]

At Cloud 9 Tutoring, we are committed to protecting your privacy and handling your personal data with care, transparency, and in line with current data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains what personal data we collect, how we use it, and your rights.

Cloud 9 Tutoring provides online and in-person tutoring services delivered by university undergraduate tutors. We collect and process personal data to arrange and deliver high-quality, personalised educational support.

If you have any questions, please contact us:

📧 Email: info@cloud9tutoring.com

📞 Phone: 07498 073291

We may collect and store the following information:

• Parent/guardian name and contact details (email, phone number)
• Student name and academic level
• Booking details (subjects, preferred times, chosen tutor)
• Payment and invoicing information
• Lesson notes and reports
• Communication records (emails or messages exchanged with us)
• Technical data (IP address, browser type) if using our website

We do not collect unnecessary personal data or store information longer than necessary.

We collect personal data only to:

• Arrange, confirm, and deliver tutoring sessions
• Send lesson reports and invoices
• Provide customer support and respond to enquiries
• Improve our services and website functionality
• Comply with legal or accounting obligations

We do not use your data for marketing unless you give explicit consent.

We do not sell or share your data with third parties for marketing purposes.

We may share relevant information with:

• Your child’s tutor (e.g., name, academic level, lesson focus)
• Service providers (e.g., payment processors or email platforms) under strict confidentiality
• Legal or regulatory authorities if required by law

All partners we work with are GDPR-compliant.

• All data is stored securely using password-protected systems and cloud platforms with encryption.
• Tutors are trained to handle lesson reports and student information confidentially.
• We retain data only for as long as necessary for the purposes stated above, usually no longer than 12 months after your last session unless legally required.

You have the right to:

• Access the personal data we hold about you
• Request correction of incorrect or outdated data
• Request deletion of your data (subject to legal requirements)
• Withdraw consent where applicable
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at info@cloud9tutoring.com.

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies via your browser settings. Any data collected via cookies will be anonymised and used only for website functionality and improvement.

We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website with the new effective date. We encourage you to review this page periodically.

By using our services or booking a lesson, you acknowledge and accept the practices described in this Privacy Policy..